TERMS AND CONDITIONS
General Conditions for the use of the website "www.millamilla.shop"
Thank you for your interest in our company, website, services and/or products.
Please read carefully this document, hereinafter referred to as "This document", "Contract" , "Terms" together with the documents mentioned in its content.
This document represents the conditions for using the website www.millamilla.shop (hereinafter referred to as "the website") and placing orders for products and services through the website.
By browsing our site or placing an order you agree to the Terms and Conditions described below. This document is a legal agreement – a contract between you and us.
Please also read the Privacy Policy (which you can find here ) and the Cookie Policy (which you can find here ) before browsing the site or placing an order. If you do not agree to these Terms or the Policies indicated above, please do not use the Site.
The "Terms and conditions" section represents the way in which SC Art & Business Today srl operates and helps to define your relationship with our website when you interact with our services and includes the rules that will regulate the relationship between you, as a Customer and us, as the Seller, as well as the terms of use of the website www.millamilla.shop by potential visitors or customers.
The "Terms and conditions" document is drawn up in accordance with the mandatory provisions stipulated by the applicable legislation, respectively Law no. 365/2002 on electronic commerce and GEO no. 34/2014 regarding the rights of consumers in contracts concluded with professionals, as well as for the modification and completion of some normative acts.
- Introduction. Definition of terms used
- Online sales policy
- Order products and services
- Pricing of services and products, invoicing and payment
- Inventories
- The Customer's right of withdrawal in the case of the sale of digital/electronic products
- Return policy
- Work schedule, deliveries, deadlines
- Buyer's Obligations
- Obligations of the Seller
- GUARANTEES
- Intellectual property right
- Seller's Liability, Limitations and Exclusions
- Acceptance of Terms and User or Customer Liability
- Notifications and complaints
- Personal Data/Privacy Policy
- Major force
18. Notices
- Applicable Law and Dispute Resolution
- Specific clauses
- Changes/completions/updates of the document
Introduction. Definition of terms used
1.1. Who are we?
Below you will find our identification data:
Name: Art & Business Today srl
Registered office: Bucharest sec. 2, Episcopul Ilarion str. no. 11
Trade Register Number: J40/1143/2008
Unique Identification Code (CUI): 23127764
Share capital: 200 Lei
Email: info@millamilla.shop
Phone: +40 722 788 450
In the contents of this document we will refer to us using the official name mentioned above or under the brand name "Milla Milla", under the name "Seller", "Provider", "Company", "Organization".
We are a company that offers products and services through the website www.millamilla.shop and its subdomains or affiliated websites (hereafter collectively referred to as the "Site"), and other tools made available to the Buyer to access the services , as well as through all media profiles/pages associated with this brand.
1.2. Definition of terms used
The Seller or Provider - represents the company Art & Business Today srl, as we previously introduced ourselves.
Customer/Buyer – represents any natural person, at least 18 years old, with full legal capacity or any person/legal entity, who creates or not an Account on the Site and makes an online Order. Customer/Buyer also means a legal person who places an Order through a natural person on their behalf. Adults who authorize minors to use the Site are responsible for their entire conduct on the Site and for all actions minors may take.
Products or services - represent any goods/products or services that are offered to the Client/Buyer for purchase, for a fee, through the website www,millamilla.shop.
Contract - represents the understanding at a distance (without the simultaneous physical presence) between the Seller and the Customer, regarding the sale/purchase of one or more Products or Services on the website, by placing an Order by the Customer and its acceptance by the Seller, with compliance with legal provisions and terms and conditions for online sales/e-commerce. The contract is concluded, as a rule, in Romanian.
Account – represents a unique interface of our website that involves customizing a section of the website by entering an e-mail address and a password, a section that contains various information about the Customer.
Order - represents the commitment expressed through the site by the Customer to purchase one or more Products, under the conditions set forth in this document and/or agreed with the Seller through a means of remote communication.
User – any person who has created an account on the website.
Visitor – any person who accesses the website.
Website – represents our website www,millamilla.shop, as well as any section or subpage thereof.
The other terms used in this document have the meaning conferred by the applicable legal provisions.
- Online sales policy
2.1. Any potential Customer acting with a legitimate purpose and intending to purchase one or more Products from us, in compliance with these terms and conditions, is allowed access to the www.millamilla.shop website in order to place an Order .
2.2. The customer declares that he accepts and agrees with the form of remote communication (eg telephone or e-mail) through which we carry out our operations in the case of using the website and, as the case may be, registering an Order.
2.3. In the event that there are errors in relation to the price or any other details of the Products and you have placed an order, we will inform you by email or other agreed means of communication as soon as possible in relation to such error.
2.4. When there is a promotion or campaign of any kind in progress, the Products that are the subject of sale within it will be subject to the terms and conditions applicable to that campaign or promotion, which we will bring to your attention.
2.5. All promotions or campaigns presented on the website are valid for the stated duration, and if no duration is indicated for the promotions, they will be valid within the limits of available stocks/places or for the duration that we consider appropriate to reach us the objectives.
2.6. We do not guarantee the availability of all Products at any time and reserve the right to discontinue any Product at any time.
2.7. Any questions or concerns can be addressed with confidence to the e-mail address: info@millamilla.shop or by filling out the account act form, and we guarantee an answer in the shortest possible time.
- Order products and services
3.1. The customer expresses his agreement to enter into a bilateral contractual relationship with us - the SC Art & Business Today srl team, by placing an online order, which may contain one or more of the products or services offered on our website.
3.2. Any natural person (who has reached the age of 18) or legal entity can place an order from the menu related to the Customer Account, which will facilitate interaction with us and can bring you benefits (exclusive promotions, discounts, bonuses, etc.).
3.3. Adding a product to the shopping cart does not represent its reservation, and an order will be considered valid and completed after going through all the stages in the Order completion menu and only after confirming the full payment of the price of the products or services you opted for. By completing the Order, you confirm to us that all the data you have provided to us are correct, complete and true at the date of placing the Order and you explicitly acknowledge that the said Order implies your firm obligation to pay the "full payment amount". Any other method of the procurement procedure will not lead to the conclusion of a valid, correlative contract, we will not have the obligation to deliver the respective product or service.
3.4. Please note that we cannot estimate the time required to complete and provide products and/or services that require additional information from you or that involve customization of products/services already available.
3.5. The order will be considered accepted by us at the latest with the delivery in physical format or the provision in electronic format of the ordered Products, and in the case of an order not accepted but paid for, we will return the amounts transferred to you. The notification received by e-mail after placing the Order, regarding the taking over of the said Order, has an informative role and does not represent the acceptance of the Order by us.
3.6. The Customer undertakes not to market/resell or distribute the products purchased through the website, the Products being intended for personal use, and for the situation of professional use there is the possibility to present the Customer with a personalized licensing offer.
3.7. The Customer is directly and fully liable for the violation of the provisions set out above, and in this case the Seller reserves the right to ask the Customer for the difference in the amount for each Product that he passed on regardless of whether he partially modified it or not, and this right does not exclude the opportunity for the Seller to fully recover the damage suffered, by any method recognized by law, including by contacting the respective persons where we find the documents to request information regarding the purchase of the Products.
3.8. The Seller/Provider may cancel an Order placed with simultaneous or subsequent notice (such cancellation does not incur any liability on our part) in the following cases:
- a) the transaction is not accepted by the bank issuing the card (the bank that issued the card does not accept the Transaction, in the case of online payment);
- b) the card processor with which the seller works does not validate or invalidate the Transaction (for example, either because there are insufficient funds or for other reasons, according to the processor's policy);
- c) the payment is not completed within the term indicated by the proforma invoice, in the case of payment by bank transfer/internet banking;
- d) the data provided by the User/Client when accessing the Platform are incomplete or incorrect;
- e) the user/customer does not confirm the Order when contacted by the seller for this purpose;
- f) the seller reasonably believes that by accessing the Platform and placing the Order, the user/customer pursues an illicit purpose or that may cause any kind of damage to the Seller/Company, its Affiliates or Partners;
- g) any of the terms and conditions in this document have not been properly respected.
- Pricing of services and products, invoicing and payment
4.1. The prices of the Products displayed on the website or communicated to the Customer are expressed in Lei and may or may not include VAT according to the legislation in force, as they will be displayed on the website and are considered valid prices for the Products displayed on the website or communicated to the Customer at the time of completing an Order.
4.2. Seller may update the prices of the Products, and such update will supersede any prices previously displayed for such Products.
4.3. Prices do not include delivery charges unless expressly stated or offered as a bonus for large orders.
4.4. If the price is not displayed, the Customer will have the opportunity to ask for an offer and an operator will communicate the price in the shortest possible time.
4.5. The price of the ordered product is the one displayed on the date of placing the order.
4.6. The price printed on the invoice is the same as the one sent by the operators when confirming the order.
4.7. Payment methods are available on the checkout page.
4.8. Based on the information held by the Seller and provided by the Buyer, an invoice will be issued for the delivered goods. At the same time, the package will be accompanied by the documentation required by law for the product(s) ordered, as the case may be: certificate/declaration of conformity, warranty certificate, instructions for use, etc.
4.9. The Seller will issue the invoice related to the products or services purchased based on the identification data that the Customer will communicate, and the invoice will be delivered together with the products or services ordered, to the Customer's e-mail or in the Customer Account, this being valid in this format and even without a stamp or signature from the issuer.
4.10. No additional fees will be applicable for payment by card, and the Seller is not responsible for any other cost borne by the Customer in addition to the price of the purchased Product including, but not limited to, bank transfer or currency conversion fees applied by the issuing bank of the Customer's card, if the card issuing currency differs from the currency in which the sale is made.
4.11. The Customer will be fully responsible for any kind of payment made in error, and in these situations the Seller will analyze the situation and decide promptly whether or not the amounts of money already paid can be returned, the Customer being the only responsible for these payments.
- Inventories
5.1. The products are available in stock, but the seller cannot guarantee the availability of the posted products.
5.2. Customers are correctly informed, according to the terms and conditions, of the availability of ordered products before delivery is confirmed, and communication errors in this regard rarely occur.
- The Customer's right of withdrawal in the case of the sale of digital/electronic products
6.1. In the case of the sale of digital/electronic products, the Customer understands and accepts the fact that the Products and Services sold on the www.millamilla.shop website are exempt from the right of withdrawal from the contract, in accordance with the legislation in force, being the provision of digital content that is not delivered on a physical medium, and the provision started with the express prior consent of the Client, and the amounts paid for a product, good or service, on our website will not be refundable.
6.2. The seller will be able to decide, in exceptional cases and only at his discretion, to refund certain amounts (total or partial) depending on certain particular cases, according to our commercial policy.
- Return policy
7.1. According to GEO no. 34/2014 The Client/Consumer has the right to withdraw from this contract within 14 (fourteen) days, without specifying the reasons and without incurring penalties.
7.2. The withdrawal period expires after (fourteen) 14 days and is calculated starting from the day on which the Customer/Consumer or a third party, other than the carrier, indicated by the Customer/Consumer, takes physical possession of the products.
7.3. To exercise the right of withdrawal, the Customer/Consumer must inform the Seller of its decision to withdraw from this contract using an unequivocal statement, for example, a letter sent by post, fax or e-mail. The Seller's contact details are as follows:
Company name: SC Art & Business Today srl
Address: Bucharest, sec. 2, Episcopul Ilarion str. no. 11
Email: info@millamilla.shop
Phone: +40 722 788 450
7.4. For this purpose, the Customer/Consumer can use the withdrawal model attached in Appendix no. 1, but its use is not mandatory.
7.5. In order to comply with the withdrawal deadline, it is sufficient for the Customer/Consumer to send the communication regarding the exercise of the right of withdrawal before the withdrawal period expires.
7.6. In the event of Customer/Consumer withdrawal, the Seller will refund any amount received from the Customer/Consumer, except for additional costs determined by the Customer/Consumer's choice of a delivery method other than the cheapest standard delivery type offered by the Seller, without undue delay and, in any case, no later than 14 (fourteen) days from the date on which the Seller is informed of the Customer/Consumer's decision to withdraw from this contract.
7.7. The additional costs represent any costs (transportation, delivery, reduction of the value of the products resulting from manipulations, other than those necessary to determine the nature of the qualities and functioning of the products, postal charges or of any other nature) to be borne by the Client/Consumer on the occasion of the exercise right of withdrawal.
7.8. The costs related to the courier service, if the respective order did not receive free shipping, are not refundable .
7.9. Standard delivery is considered the delivery offered for a fee by the DPD/UPS fleet as the case may be, for any orders.
7.10. The refund will be made using the same payment method used for the original transaction, unless the Customer/Consumer has expressly agreed to a different method of payment, and no fees will be charged as a result of such a refund .
7.11. The refund can be postponed until the date when the Seller receives back the products or until the time when the Customer/Consumer provides proof that he has sent back the products, whichever is the closest date.
7.12. The conditions of the right of withdrawal apply only to customers/consumers who are natural persons, defined by the provisions of GEO no. 34/2014 (art. 2 point 1).
7.13. The Customer/Consumer will bear the direct cost of returning the products and is responsible for the integrity of the product until it enters the store's possession.
7.14. The Customer/Consumer is directly responsible for diminishing the value of the products resulting from manipulations other than those necessary to determine the nature, qualities and functioning of the products.
7.15. At the request and with the agreement of the Customer/Consumer, the Seller may recommend to the Buyer the purchase of another product of a quality and at a price equivalent to those requested in the first order.
7.16. The original order will be canceled on the date of confirmation of the order of the product/products that replace the original product.
7.17. Products that:
- they were the subject of a special order;
- were distinctly personalized at the consumer's request;
- were made according to the specifications of the Client/Consumer (for example: tinting the product in the color desired by the Client/Consumer);
- shows signs of impact, damage, wear;
- they have been unsealed and no longer have their original packaging intact, with all accessories and labels intact;
- are by any means placed in a condition unsuitable for resale.
7.18. The seller will bear the return shipping costs
7.19. For other information related to the return of products, please contact us via the contact form or at the e-mail address: info@millamilla.shop
7.20. These provisions are supplemented by Law no. 365/2002 on electronic commerce republished and amended and with GEO no. 34/2014 regarding consumer rights in contracts concluded with professionals.
- Work schedule, deliveries, deadlines
8.1. An order can be placed at any time, but the processing period is from Monday to Friday between 8.00 and 16.00, excluding public holidays.
8.2. The products available in the website/online store can be delivered by courier in the specified area.
8.3. The delivery time for products is 48 - 72 hours from the moment of delivery confirmation.
8.4. Physical deliveries are made door to door , by fast courier - an outsourced service, therefore independent of the seller.
8.5. There may be delays compared to the delivery deadline set at the time of order confirmation, and in this case the seller does not assume any responsibility on behalf of the courier companies.
8.5. The seller assumes responsibility for the delivery of the products ordered by the buyer. The risk of the loss of the good is transferred to the buyer at the moment of the actual delivery of the good.
8.6. Delivery of digital/electronic Products or Services will be made exclusively in electronic format by providing a code, download link or other method that we make available and that we will communicate to you by email/in your Customer Account. Delivery will be made after full payment of the Products.
- Obligations of the Buyer:
- to provide real, correct and up-to-date information about his entity when requested, otherwise orders may be refused;
- to accept the solution of any problems within 30 (thirty) days from the date of notification of them through an e-mail addressed to the seller;
- to accept the Seller's Terms and Conditions upon placing the orders and to pay for the products and/or services through the methods provided at the time of submitting the order.
- Obligations of the Seller:
- to make professional information about its products and services available to users free of charge.
The content published in the virtual store is indicative. The characteristics of the products and the technical documentation related to them and displayed on the site are made available by the manufacturers and suppliers.
Product images are shown for presentation purposes, but depending on the batch in which they were manufactured, the actual appearance of the product may differ.
- to contact customers to confirm orders, by e-mail or telephone;
- to deliver the products in no more than 30 (thirty) days from the delivery confirmation, if they are in stock;
- to use the personal data collected from customers/users in accordance with the "Privacy Policy" and "Cookies Policy" sections, which can also be found on the seller's company website.
- GUARANTEES
1.1. In accordance with the legal provisions in force, the Customer declares that he understands and agrees that in the case of electronic/digital products that require immediate access, he will not benefit from a legal guarantee.
11.2. The seller guarantees that the delivered products are original, sealed (in the form in which they come from the partners) and accompanied by a tax invoice, a receipt (issued by the administrator/seller or the courier company) and, where applicable, a warranty certificate (for products that require guarantee).
11.3. The seller declares on his own responsibility according to the provisions of art. 5 of GD no. 1022/2002 regarding the regime of products that may endanger life and health, occupational safety and environmental protection that the delivered products do not endanger life, health, occupational safety, do not have a negative impact on the environment and are in accordance with : EC Directives 67/549/CEE and 1999/45/EC (under the conditions of compliance with handling, transport and storage according to the Technical Data Sheets and the Safety Data Sheets issued by the supplier and located in the original at the company headquarters and on the website www.millamilla. shop in the section specific to the products in question.
11.4. The quality of the products sold is guaranteed for the period indicated on the packaging, subject to compliance with storage and transport prescriptions.
11.5. For any complaint or notification please contact us at the e-mail address: info@millamilla.shop.
- Intellectual property right
12.1. All copyrights on the products on the website belong to SC Art & Busoness Today srl, known under the trade name "Milla Milla".
12.2. The Customer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any content in any context other than the original intended by SC Art & Business Today srl, include to any content outside the package, removing the marks signifying the copyright of SC Art & Business Today srl on the package as well as participating in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the package, except with the express written consent of SC Art & Business Today srl, the latter reserving the right to recover any kind of damage caused (direct, indirect, present and future) by any means provided by the legal provisions.
12.3. The client understands that there may be situations in which SC Art & Business Today srl does not hold property rights or some intellectual, industrial or commercial property rights regarding certain files, pictures, materials, etc. published on the site, benefiting only from a right to use them, and regardless of the situation, the Client is not allowed to sell, redistribute or reproduce these materials, nor to decompile them or modify their structure, without the prior consent of SC Art & Business Today srl.
- Seller's Liability, Limitations and Exclusions
13.1. The Seller is not responsible in the situation where the Customer provides wrong or incomplete information or data, the Customer being solely responsible for the accuracy of this information, and in this sense the Customer declares that he agrees and understands that a large part of the functions of our website are automated and the final result depends exclusively on the information he provides to the Seller or enters into the system.
13.2. The limit of the maximum liability of SC Art & Business Today srl, as well as its directors, administrators, employees, subcontractors and affiliates towards the Clients for damages of any nature will be the maximum amount actually paid by the Client to SC Art & Business Today srl.
13.3. The seller assumes no responsibility for:
- a) loss of data or content, lost profits, business interruption or for any indirect, incidental, special, consequential, exceptional or punitive damages resulting from or related to the materials or services provided by SC Art & Business Today srl, even if the Client has been advised of the possibility of such damages and without prejudice to the essential purpose of any limited remedy;
- b) the Customer's decisions as a result of the messages promoted by a partner or an affiliate or the decisions the Customer makes as a result of the information he finds on the site, regardless of whether they are written or not by recognized experts in their field;
- c) any changes it will make to the provision of the Services, including a total or partial interruption of the provision of the Services (or certain functions of the Services);
- d) non-existence of provision or incomplete provision by the Client of information that can be verified;
- e) the Client's impossibility to keep his login data (username, password or other credentials) safe and confidential.
- f) damage to any device or digital content belonging to the Customer caused by the lack of proper implementation of the necessary security measures, by accessing the materials and information that the Seller delivers in the form of digital content or of any other type.
- g) any other additional costs will apply to the Customer, including mobile phone costs (such as mobile internet costs) or internet costs in the location from which the website is accessed or other related costs.
- Acceptance of Terms and User or Customer Liability
The User or Customer declares that he understands and agrees that it is prohibited to use the website www.millamilla.shop in the following ways or for the following purposes:
- a) in violation of the Terms and Conditions of this document;
- b) in violation, in any way, of the applicable legal provisions or in ways that may lead to the violation, in any way, of the applicable legal provisions;
- c) to disseminate false or wrong information or to propagate misinformation, incitement to hatred or the like;
- d) in any way acting on the account and on behalf of another person, in particular by using false names, false email addresses, false phone numbers, etc.
- e) to defame other people, to make insults, accusations or offensive statements about any other person;
- f) for the promotion or concealment of illegal or immoral activities;
- g) to reproduce, in any way, the website interface, in order to mislead users, customers or potential customers that we have;
- h) to gain unauthorized access to data that our visitors or customers have voluntarily provided to us;
- i) to introduce malicious programs or lines of code into the system;
- j) to request illegal information, products or services or to request information covering an illegal activity;
- l) to gain access to different sections or subsections of the site or to the products or services offered by us using illegal procedures;
- m) to obtain products or services for the purpose of resale (with the exception of the Policies regarding the processing of personal data generated through the TOOL).
- Notifications and complaints
15.1. Users and/or Customers of the website www.millamilla.shop can generally contact us at the e-mail address or through the form in the "Contact" section for any concerns, problems, notifications or complaints in relation to the Products or Services, including for to identify and correct any errors that occur during data entry.
15.2. Notifications received in this way will be resolved by us within a maximum of 30 (thirty) calendar days from their receipt.
- Personal Data/Privacy Policy
By using the Platform, the Customer understands and accepts to transmit personal data to the Seller, these data will be processed in accordance with and for the purposes set out in the Privacy Policy, which completes these Terms and Conditions.
- Major force
17.1. Neither the Seller nor the Customer is responsible for the non-execution on time and/or the improper execution, in whole or in part, of any obligation owed to him under this contract, if the non-execution or improper execution of the respective obligation was caused by force majeure, as defined by law .
17.2. The party invoking force majeure is obliged to notify the other party, within 15 (fifteen) calendar days, of the occurrence of the event and to take all possible measures to limit its consequences.
17.3. If, within 15 (fifteen) calendar days from its occurrence, the respective event does not cease, the parties have the right to notify the full termination of this contract, without any of them claiming damages.
18. Notices
18.1. The user agrees that all communications made on the basis of this document take place by means of electronic mail to the address communicated by him on the site, agreeing that such communication is valid by simple evidence from the Seller/Provider regarding the sending of the communication. The Provider has the right to use other methods of transmission (by post, courier or through bailiffs) of its communications to the User.
18.2. The parties agree that all communications in connection with this Agreement shall be made to the following addresses:
-
For the User – to the e-mail address mentioned in through the Platform;
-
For the Seller – at the following email address: info@millamilla.shop.
-
Applicable Law and Dispute Resolution
19.1. This document represents a legal contract concluded at a distance, accepted by simply ticking it and is subject to Romanian law.
19.2. If it is not possible to resolve the disputes amicably, the parties will refer to the competent courts according to the law.
- Specific clauses
20.1. Our obligation is not an obligation of performance, but an obligation of diligence, which means that we will do our best to deliver the Products or Services, but we cannot guarantee their performance, and the Customer expressly agrees to this .
20.2. The Seller/Provider does not assume responsibility for accessing the links it finds on the site and does not guarantee that the platform is free of bugs or viruses and is not responsible for any temporary, partial or total interruptions of the platform, and this does not give the right to compensation for the Client/Consumer.
20.4. The language in which the contract is concluded is Romanian.
- Changes/completions/updates of the document
The Seller reserves the right to change the Site Terms and Conditions at any time and without prior notice. By accessing the seller's (company's) website, users/customers will find the latest version of the Terms and Conditions.
APPENDIX NO. 1
CONTRACT WITHDRAWAL FORM
By,
SC Art & Business Today srl
Episcopul Ilarion str. no. 11, Bucharest sec. 2
Email: info@millamilla.shop
Phone: +40 722 788 450
The undersigned __________________, domiciled in _____________, identified under CI series ____, no. ____, issued on ______ by _______ and CNP ____________, with this notice I inform you of my/our intention to withdraw from the contract regarding the online sale of the following products: _____________(the products/services will be described)_______________________________________________ .
The products/services were ordered on __________ and received on ______________.
No. Invoice:________________________________________________
_________will mention the name of the consumer(s)_______
________the address of the consumer(s)________ will be mentioned
* The signature of the consumer(s) is only required if the notification is sent on paper.
Date __________________
